Customer Service

Motivational Performance Coaching For Leaders

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CUSTOMER SERVICE ... or A CUSTOMER RELATION'S PARADIGM

How does your Brand translate to your Customer Relation's Program?   How do you develop your staff to assure they will convey your Brand correctly to your customers?  This session will assist you in solving the point-of-conflicts that arise between your Team and your Customer; your Brand and your Product; and the conflict that can arise when your Corporate Parameters conflict with Customer Priorities.  We will assist you with the specific development of a customer service framework you can develop into your own specific program.  

Topics Covered:

    Understanding Corporate Parameters and Customer Priorities ... and their conflicts

    Incorporating Customer Psychographics into your customer relations program

    Development of your Brand Vitality, Value and Vision as it relates to customer relations

    Matching your Product-Graphics with your Brand ... avoiding a customer service conflict

    Identifying and Resolving the Points-of-Conflict in Customer Relations

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